csatold

csatold is an open-source, lightweight web application designed to simplify customer satisfaction (CSAT) surveys and feedback collection. It is built with a focus on ease of use, customization, and integration capabilities, making it accessible for businesses of all sizes. The platform allows organizations to embed simple, one-question CSAT surveys into their websites, mobile apps, or customer support channels to gather real-time feedback from users.

The core feature of csatold is its minimalist survey interface, typically featuring a single question such as *"How satisfied are you with your experience today?"* with a rating scale (e.g., 1-5 stars or emojis). Responses are collected anonymously by default, though administrators can configure additional options like email collection for follow-ups. The tool provides basic analytics, including response counts, average scores, and trend tracking over time, helping businesses monitor customer sentiment and identify areas for improvement.

csatold supports customization through simple configuration options, allowing users to adjust the survey appearance, question phrasing, and response options. It also offers APIs and webhooks for seamless integration with customer relationship management (CRM) systems, helpdesk software, or other business tools. The platform is hosted on GitHub, with an active community contributing to its development, ensuring ongoing updates and compatibility with modern web standards.

Designed for developers and non-technical users alike, csatold requires minimal setup. It can be deployed via a single-line script or as a standalone application, with no server-side dependencies. While it lacks advanced features like multi-language support or complex segmentation, its simplicity and focus on core CSAT functionality make it a practical choice for businesses prioritizing straightforward feedback collection.