chatdriven

Chatdriven is a term used in technology discourse to describe systems, processes, and experiences that are primarily guided by chat-based interfaces. In a chatdriven design, user interactions occur through text or conversational language with a chatbot or virtual assistant, rather than through traditional forms or menus. The approach relies on natural language processing, dialogue management, and context persistence to simulate a conversational flow that leads users toward tasks, information retrieval, or decisions.

Applications include customer support chatbots that resolve issues through dialogue, chat-guided onboarding for software products, chat-driven data entry and workflow automation in enterprise software, and educational tools that adapt to user responses. In software development, the term is sometimes used to describe workflows where users specify requirements, configure features, or generate code through chat with an assistant.

Benefits of a chatdriven approach include a lower barrier to entry, personalization through dialogue history, and the ability to operate across devices and channels. Challenges include sustaining long conversations with accurate context, ensuring privacy and data protection, handling ambiguous queries, and maintaining accessibility for non-native speakers or users with cognitive differences.

Origin and usage: chatdriven is a relatively new neologism that emerged as chat interfaces and large language models became more capable. It is closely related to, but distinct from, conversational user interfaces, chatbots, and chat-first design.

See also: conversational user interface, chatbot, natural language processing, chat-based onboarding, chat-first design.