Viagogo

Viagogo is an online ticket marketplace that allows users to buy and sell tickets to live events. Founded in 2006, the platform operates internationally and lists tickets for a wide range of events, including concerts, sports matches, and theater performances.

The business model of Viagogo involves connecting ticket holders with potential buyers. Sellers can list tickets they no longer need, and buyers can search for and purchase these tickets. Viagogo acts as an intermediary, facilitating the transaction and often providing a guarantee for the tickets sold.

However, Viagogo has faced significant criticism and scrutiny regarding its business practices. Concerns have been raised about the pricing of tickets on the platform, with some tickets being resold at prices considerably higher than their face value. Issues related to ticket availability, delivery, and customer service have also been reported by users. Regulatory bodies in various countries have investigated Viagogo, leading to fines and legal challenges.

In 2022, Viagogo acquired StubHub, another major ticket resale platform. This acquisition further consolidated Viagogo's position in the global ticketing market. Despite its reach, the company continues to be a subject of debate concerning its role in the live event ticket industry and its impact on consumers.