UCMs
UCMs, short for Unified Communications Managers, denote a class of centralized software and hardware platforms that coordinate and control an organization’s communications across voice, video, messaging, conferencing, and collaboration. They provide centralized call signaling and routing, feature management (voicemail, auto attendant, call forwarding), and act as the backbone of an enterprise's IP communications infrastructure. UCMs are commonly deployed as part of a unified communications (UC) architecture and can be installed on premises, run from a private cloud, or delivered as a cloud-based service.
An on-premises UCM typically comprises a central call-processing engine, media resources, application servers for features such
Core capabilities include real-time call control, intelligent routing, voicemail and messaging, conferencing, presence, instant messaging, and
Notable examples include Cisco Unified Communications Manager (CUCM), which has become a leading reference in enterprise