Tuloskortit

Tuloskortti, or tuloskortit in plural, is a performance measurement tool used in Finnish management to translate strategy into a set of measurable outcomes. It is closely associated with the concept of the balanced scorecard, which was popularized by Kaplan and Norton in the 1990s and adapted in Finland as a framework for strategy execution. A tuloskortti provides a concise portfolio of strategic objectives, indicators, targets, and initiatives.

A typical tuloskortti is organized around a small number of perspectives, most commonly the four traditional balanced scorecard areas: financial, customer, internal processes, and learning and growth. Each objective is paired with specific metrics, such as revenue growth, customer satisfaction, process efficiency, or employee capabilities, along with target values and related improvement initiatives. Strategy maps are often used to illustrate the cause-and-effect relationships between objectives across perspectives.

Implementation involves aligning the scorecard with organizational strategy, cascading it to business units or teams, establishing data collection and governance, and conducting regular reviews, usually quarterly. The process emphasizes clarity, communication of strategic priorities, and accountability for performance.

Benefits of tuloskortti include better alignment of activities with strategy, improved strategic communication, and a structured basis for decision-making and resource allocation. Drawbacks can include the risk of metric overload, gaming of indicators, data quality challenges, and the cost of maintaining the system. The approach is widely used by private companies, public sector bodies, and municipalities, often supplemented by strategy maps and regular performance discussions.

See also: balanced scorecard, performance management, strategy map.