Tapauskontakti
Tapauskontakti is a designated person who serves as the primary point of contact for a specific case within public services, health care, social work, or related sectors in Finland. The role is to ensure coherent communication among clients, families, service providers, and authorities, and to coordinate information and service delivery related to the case. The concept emphasizes continuity and clarity in handling a case across different actors and settings.
Typical responsibilities include receiving updates from different parties, relaying information to relevant actors, and arranging meetings
Tapauskontakti is commonly used in social services, child protection, mental health care, education, and crisis intervention,
In practice, the effectiveness of a tapauskontakti depends on clear role definition, appropriate training, secure communication