Servicefällen
Servicefälle, also known as service incidents, are unexpected events that disrupt the normal operation of a service. They can occur in various contexts, including IT services, customer support, and public services. The term is often used in the context of IT service management (ITSM) to describe any event that has a negative impact on the quality of a service.
Servicefälle are typically categorized based on their severity and impact. In ITSM, the Incident Management process
Servicefälle can have various causes, such as hardware failures, software bugs, human error, or external factors
Preventive measures can also be taken to reduce the occurrence of servicefälle. This includes regular maintenance,
In summary, servicefälle are inevitable in any service-oriented environment. Effective management of these incidents is crucial