Servicefälle
Servicefälle, also known as service cases or service incidents, are records of interactions between a service provider and a customer. These interactions can occur through various channels such as phone calls, emails, live chats, or in-person visits. Each Servicefall is typically documented to track the details of the interaction, including the date, time, customer information, the nature of the issue, the resolution provided, and any follow-up actions required.
Servicefälle are crucial for several reasons. They serve as a historical record of customer interactions, which
In some organizations, Servicefälle are managed using specialized software known as Service Management Systems (SMS) or
Servicefälle can be classified into different categories based on their nature, such as technical support, billing