Noutopisteet

Noutopisteet are designated locations where customers can pick up shipments or orders instead of receiving them at a home address. They are used in e-commerce logistics and postal networks, and can be staffed pickup counters at partner stores or automated parcel lockers. The concept is common in many countries, including the Nordic region, where it is often referred to simply as a pickup point.

How noutopisteet work varies by provider but follows a common pattern. During online checkout, the customer selects a noutopiste as the delivery location. The courier redirects the package to that point and sends a notification with pickup instructions, usually including a pickup code or barcode. To collect the item, the customer typically presents the code and, if required, a valid photo ID. Some points also require a PIN or signature for collected items.

Types of facilities include traditional staffed pickup points at retailers or post offices and automated parcel lockers housed in shopping centers, transportation hubs, or stand-alone buildings. In many markets, noutopisteet are integrated into broader “click and collect” or parcel locker networks, enabling cross-brand and cross-carrier pickup options.

Benefits of using noutopisteet include increased delivery reliability, longer or more flexible collection windows, and avoidance of failed home deliveries. They can improve convenience for customers without secure home addresses and help merchants optimize last-mile logistics by consolidating deliveries to a single location.

Limitations and considerations include storage time limits, potential fees, item size restrictions, and limited geographic coverage. Privacy and security are also factors, as pickup requires sharing tracking information and codes. Returns are often processed through the same or a designated noutopiste, depending on the retailer’s policy. See also: click and collect, parcel locker, home delivery.