Integrationszentrum

Integrationszentrum is a public or semi-public institution or unit at municipal, district or regional level that coordinates and delivers services to promote the integration of migrants, refugees and other newcomers into society. It functions as a central contact point and hub that brings together actors from administration, social services, education, employment and civil society to streamline support.

Core functions include providing information and counseling on residency and asylum procedures, language learning, school participation for children, recognition of foreign qualifications, and access to vocational training and employment services. It also organizes language courses and intercultural mediation, offers social and family counseling, coordinates with schools, job centers and health services, and facilitates access to housing, benefits and legal assistance.

Organization and operation: Integrationszentren may be dedicated bureaus within municipal administration or networks of partner institutions. They are typically financed by local government, with possible state or EU funding. They often operate as a one-stop shop or referral hub and may host educators, counselors and interpreters on site or provide remote services.

Impact and variation: The design and scope of Integrationszentren vary by locality. Some centers focus on refugees and asylum seekers, while others address the broader integration needs of migrants and their families. Outcomes commonly pursued include improved language proficiency, greater participation in education and society, and enhanced access to the labor market.