IVRSysteme

IVRSysteme is a software company that develops interactive voice response (IVR) and contact center automation solutions. The company offers a platform designed to automate inbound and outbound calls, route conversations to the appropriate resources, and enable self-service for common customer inquiries.

The core platform combines a graphical IVR designer and a scalable runtime engine. It supports both touch-tone (DTMF) and speech-driven interactions, and uses natural language understanding to interpret user input. It includes text-to-speech and a library of prerecorded prompts, with multilingual capabilities and speech-synthesis quality tuned for clear customer interactions. The routing engine defines dialogue trees and integrates with back-end systems to fulfill requests or escalate to agents.

Deployment options include cloud, on-premises, or hybrid configurations. The solution exposes APIs and connectors for customer relationship management (CRM) systems, enterprise resource planning (ERP) software, ticketing tools, and telephony providers. It supports cloud telephony via SIP trunks and WebRTC, provides security features such as encryption, access controls, and role-based permissions, and complies with applicable data protection regulations.

Common use cases span customer service, banking, telecommunications, utilities, and healthcare. Benefits typically cited include faster call containment, reduced average handling time, improved first-contact resolution, and enhanced self-service adoption. The platform is used by mid-to-large enterprises and is compatible with multiple channels, including voice, SMS, and chat via integrated interfaces.

IVRSysteme maintains partnerships with system integrators and cloud providers and regularly updates its product with AI-powered capabilities, analytics, and workflow automation to support scalable contact center operations.