ETicket

An eticket, or electronic ticket, is a digital record that serves as proof of purchase for travel, events, or admission, replacing traditional paper tickets. An eticket typically includes the holder’s name, itinerary or event details, a booking reference, and a ticket number. It is issued by a ticket seller—such as an airline, railway operator, or event organizer—and delivered electronically via email, a mobile app, or a secure website. At check-in or entry, the ticket is presented as a barcode, QR code, or numeric reference that is scanned to validate eligibility.

The concept arose in the late 20th century with computerized reservation systems and the drive to reduce paper. IATA and other industry bodies established data standards to ensure interoperability across carriers and venues. By the 2000s most airlines had shifted from paper tickets to e-tickets, and the practice expanded to rail, bus, cruise lines, and large events. The eticket data typically resides in the provider’s reservation system and is linked to a passenger name record or customer account.

Delivery methods vary; e-tickets can be issued instantly after purchase and forwarded by email, text message, or within a mobile wallet. Entry or boarding passes may be generated at check-in, often as a separate document that includes a barcode or QR code for scanning. Some systems also support offline storage on devices.

Advantages include convenience, reduced paper waste, faster processing, easier changes, and better data management for providers. Limitations include reliance on digital devices and connectivity, potential privacy and security risks, and occasional issues with barcode readability or refunds. E-tickets are widely used in aviation and transportation and increasingly in events and entertainment.