Digitaliseringsprocessen

Digitaliseringsprocessen is the systematic transformation of activities, information flows and services from analog to digital formats using information and communication technologies. It encompasses not only digitization of data but also changes to processes, organizational structures, and governance to enable digital-enabled ways of working.

It commonly covers public and private sectors, including public administration, healthcare, education, industry, and commerce. Key objectives include improved efficiency, accessibility, reliability, and user experience, as well as creating data-driven decision making and new value propositions.

Typical phases include assessment and strategy development, governance and leadership, process analysis and redesign, data management and interoperability, technology selection and deployment, change management and training, risk management, and ongoing monitoring.

Enablers of digitaliseringsprocessen include cloud services, automation, data analytics, artificial intelligence, the Internet of Things, cybersecurity, and standards for data exchange and privacy.

Challenges frequently encountered are legacy systems, data quality issues, privacy and security concerns, skills gaps, cultural resistance, and procurement or regulatory hurdles.

Outcomes and metrics focus on shorter cycle times, reduced costs, improved service delivery, increased transparency, stronger compliance, and better evidence for decision making. Indicators often include service levels, user satisfaction, system uptime, data quality, and return on investment.

Governance is essential for successful digitaliseringsprocessen, requiring clear roadmaps, stakeholder engagement, risk management, and alignment with legal and regulatory requirements, such as data protection and accessibility standards.

Examples include the digitization of tax administration, nationwide e-services, digital health records, digital education platforms, and automated procurement.