CRMtiedot

CRMtiedot is a term used in Finnish-speaking contexts to refer to data held in customer relationship management (CRM) systems. The phrase combines CRM with tiedot, Finnish for data. It is not a formal international standard; rather, CRMtiedot is usually a descriptive label in internal documentation, data catalogs, or system schematics to designate CRM datasets and their elements.

Content and scope: CRMtiedot commonly covers core customer information such as names, addresses, email and phone numbers, company affiliations, and unique identifiers; interaction histories including calls, meetings, and emails; sales-related data such as opportunities, stages, and forecasts; service and support records like tickets and resolutions; and marketing responses or consent statuses. The exact fields depend on the organization's CRM configuration and data governance rules.

Interoperability and standards: There is no universal CRMtiedot specification. Organizations often map CRMtiedot to vendor data models (for example Salesforce objects or Microsoft Dynamics entities) when exchanging data with other systems or building data warehouses. Data quality, lineage, and metadata management are commonly emphasized to ensure consistency across CRM exports and integrations.

Privacy and governance: CRMtiedot, like other personal data sets, is subject to data protection laws such as GDPR. Practices typically include access controls, data minimization, retention schedules, and audit logging to protect personal information and support compliance.