þjónustustigsamningi
þjónustustigsamningur, also known as a service level agreement (SLA), is a formal contract written in Icelandic law that outlines the expected level of service between a provider and a recipient. The agreement specifies measurable performance metrics, responsibilities of each party, and provisions for resolving disputes or breaches. It is commonly used in sectors such as telecommunications, outsourcing, cloud computing, and government services to ensure transparency and accountability.
Key components of a typical þjónustustigsamningur include a description of the services offered, uptime guarantees expressed
In Iceland, organisations often tailor SLA terms to specific regulatory requirements, such as those related to