þjónustustigsamningur
þjónustustigsamningur is an Icelandic term that translates to Service Level Agreement (SLA) in English. It is a contract or a part of a contract that defines the level of service expected from a service provider, laying out the metrics by which that service is measured, and the remedies or penalties should the agreed-upon levels not be achieved. SLAs are commonly used in the IT industry but can be applied to any service that requires a defined level of performance.
The primary purpose of a þjónustustigsamningur is to establish clear expectations between the customer and the
Key components often found in a þjónustustigsamningur include definitions of services, performance metrics, reporting procedures, penalties