teenuspaketti

Teenuspakett, Estonian for "service package", refers to a predefined combination of services sold as a single offering. It is designed to provide a coherent service experience, simplify procurement, and enable predictable budgeting for customers and managed delivery for providers.

A typical service package includes a defined scope of work such as installation or setup, ongoing maintenance, software updates, monitoring, technical support, training, and consulting. Many packages are supported by a service level agreement (SLA) that outlines response and resolution times, availability, and performance targets. Packages may be offered as standalone offerings or bundled with a product, and delivery can be on-site, remote, or cloud-based.

Pricing models vary: fixed-price bundles, tiered subscriptions, or usage-based arrangements. Packages often come with terms on contract duration, renewal, add-ons, and upgrade paths. Customization options may allow customers to tailor components within a package, subject to feasibility and price.

Considerations for buyers include SLA terms, included versus excluded activities, scalability, compatibility with existing systems, and potential for vendor lock-in. For providers, designing effective service packages requires clear scoping, measurable targets, governance around changes, and transparent billing.

See also: service level agreement, maintenance contract, bundled services, subscription model.