serviser

A serviser is a professional who provides maintenance, installation, repair, and servicing of equipment, systems or devices. The term is used in several European languages to describe someone who works with mechanical, electrical or electronic systems on a hands-on basis. Servisers may specialize by industry, such as home appliances, automotive, information technology, medical devices, or industrial machinery.

Role and duties include diagnosing faults, performing repairs, replacing components, conducting preventive maintenance, installing new equipment, calibrating settings, testing performance, and documenting work. They often interact with customers to explain issues and provide guidance on operation and safety. They must adhere to safety standards and regulatory requirements.

Skills and qualifications typically require technical training—vocational school, apprenticeship, or an associate degree—often with sector-specific certifications (for example electrical, HVAC, automotive, or electronics). Proficiency with diagnostic tools, hand and power tools, and sometimes computer software for diagnostics or service management is common. Strong problem-solving, manual dexterity, and communication skills are important.

Work environments for servisers vary from field service to service centers and on-site work at clients, including homes, offices, factories, and hospitals. They may travel between sites and work irregular hours to address urgent service requests.

Earnings and career prospects can include progression to senior or lead serviser, service supervisor, or specialization in a niche segment. Wages vary by country, industry, and experience.