serviceplatforms
A service platform is a digital infrastructure that enables the creation, delivery, and consumption of services by connecting providers with customers. It functions as a multi-sided market that reduces search and transaction costs, builds trust through mechanisms such as ratings and reviews, and scales service delivery across locations and time zones. Key features include user accounts, identity verification, search and matching algorithms, scheduling or fulfillment workflows, payment processing, and dispute resolution. Many service platforms also expose application programming interfaces and integration points to automate workflows and connect with external systems.
Service platforms can be grouped into several types. On-demand service platforms focus on rapid delivery of
Business models for service platforms typically rely on transaction fees, commissions, or subscription access. Governance practices
Examples include Uber, Upwork, Fiverr, Airbnb, and cloud platforms such as Amazon Web Services and Google Cloud