Upwork

Upwork is a global online freelancing platform that connects businesses with independent professionals across a wide range of fields, including software development, design, writing, marketing, and administrative support. It originated from the 2015 merger of Elance and oDesk and is headquartered in the United States, serving users worldwide from individuals to small businesses and large enterprises.

Clients post project descriptions and freelancers submit proposals, often using a system of Connects to apply for work. Projects can be fixed-price with milestones or hourly, tracked through a Work Diary for time-based engagements. Upwork provides invoicing, payment processing, and dispute resolution, with funds held in escrow until milestones are completed and verified.

Pricing and fees are a central aspect of Upwork’s model. Freelancers pay a service fee on earnings that follows a tiered structure: 20% on the first $500 billed with a client, 10% up to $10,000, and 5% beyond that. Clients may incur payment processing fees on transactions. Freelancers may need to purchase Connects to submit proposals, and there are optional premium features offering increased visibility and other benefits.

Market position and reception: Upwork is one of the largest freelancing marketplaces, competing with platforms such as Freelancer and Fiverr. It has become a common channel for individuals seeking flexible work and for businesses seeking on-demand talent. Criticisms commonly focus on platform fees, competition among freelancers, and variability in project quality and dispute outcomes.