kvaliteedikäsitlus

Kvaliteedikäsitlus is an Estonian term that translates to "quality management" or "approach to quality." It refers to the systematic and organized way an organization manages its processes, products, and services to ensure they meet or exceed customer expectations and relevant standards. This encompasses all activities and policies designed to achieve and maintain a desired level of quality.

The core of kvaliteedikäsitlus involves establishing clear quality objectives, defining procedures and processes, implementing controls, and continuously monitoring and improving performance. It is not a single event but an ongoing commitment that permeates all levels of an organization. Key components often include quality planning, quality assurance, quality control, and quality improvement.

Quality planning involves defining what constitutes quality for a particular product or service and how it will be achieved. Quality assurance focuses on preventing defects by establishing robust processes and systems. Quality control involves inspecting and testing to identify and correct any deviations from the desired quality. Quality improvement is a proactive approach aimed at enhancing existing processes and outcomes to achieve higher levels of quality over time.

Implementing effective kvaliteedikäsitlus can lead to increased customer satisfaction, reduced costs associated with errors and rework, improved efficiency, and a stronger competitive position. It often aligns with international standards like ISO 9001, providing a framework for organizations to build and maintain their quality management systems.