kriskommunikationsplan
A kriskommunikationsplan, or crisis communication plan, is a structured document that guides how an organization communicates during and after a crisis. It specifies who speaks, what is said, when it is released, and through which channels, with the aim of protecting people, operations, and reputations while providing timely and accurate information to stakeholders.
The purpose of a kriskommunikationsplan is to coordinate communications across leadership, operations, legal, and communications teams,
Key components typically include: a crisis team and roles (spokesperson, incident commander, liaison contacts); stakeholder and
Development and maintenance involve risk assessment, scenario planning, and alignment with broader business continuity and incident
Operational phases typically cover preparedness, response, recovery, and learning. During a crisis, the plan guides rapid