klantdossier

Klantdossier is a term used in Dutch- and Flemish-speaking business contexts to describe a client dossier, a compiled file containing information about a customer or client kept by an organization to manage the business relationship. The word combines klant (customer) and dossier (file), and it is used across sectors such as banking, retail, professional services, and regulatory compliance.

Contents typically include identification data (name, contact details, company affiliation), account information (contracts, billing history, service levels), communications and notes from sales, support and account management, transactional and behavior data (purchases, preferences, risk indicators), and compliance-related records (KYC/AML checks, consent, data-sharing permissions). The exact mix varies by organization, industry, and legal requirements.

Purpose and use: to deliver customer service, support sales and marketing, manage risk, and demonstrate regulatory compliance. A klantdossier supports processes like onboarding, contract management, service delivery, and audits. It is subject to data governance and privacy rules, and organizations must rely on lawful bases for processing personal data, provide transparency, and respect data subject rights. Data minimization, secure storage, access controls, and retention schedules are standard practices, with archiving or deletion when no longer needed.

Formats range from digital records in customer relationship management systems to physical files. Shared access is usually restricted and monitored to protect sensitive information. See also: customer relationship management, GDPR, KYC, data governance, information security.