itprocessautomatisering

IT process automation refers to the application of technology to automate IT tasks and processes across the service lifecycle. It covers routine activities such as incident triage, request fulfillment, change implementation, deployment, configuration management, monitoring, and recovery. By integrating automation with IT management tools, IT process automation aims to standardize, accelerate, and stabilize operations while preserving control and visibility. It commonly involves scripting, workflows, and orchestration across on-premises and cloud environments.

Approaches include runbook automation, workflow automation, and IT process orchestration, often powered by automation platforms, APIs, and event-driven triggers. RPA is also adopted in IT contexts to handle repeatable administrative tasks. Automation tools connect with ITSM systems, CMDBs, monitoring and alerting tools, cloud management platforms, and security controls. The goal is to reduce manual effort, lower error rates, ensure compliance with policies, and free staff to focus on higher-value work.

Benefits include faster resolution of incidents, consistent change deployment, improved auditability, energy and cost savings, and improved service quality. Challenges involve tool sprawl and integration complexity, skill requirements, governance, security risks, and the risk of over-automation or brittle automation if not properly tested. Successful IT process automation programs emphasize strong governance, version control, testing, rollback plans, and metrics. Starting with high-impact, repeatable tasks and maintaining modular, auditable automations aligned with ITIL processes is recommended.