headwaiter

A headwaiter, also known as a head waiter or head server, is a senior position in the restaurant industry. This role is responsible for overseeing the operations of the dining room, ensuring that all servers are following proper procedures, and maintaining a high standard of customer service. The headwaiter typically works closely with the executive chef and other restaurant managers to ensure that the dining experience meets the restaurant's standards and expectations.

The primary responsibilities of a headwaiter include:

1. Supervising servers to ensure they are following proper procedures and maintaining a high standard of customer service.

2. Managing the dining room, including seating guests, taking reservations, and addressing any customer complaints or concerns.

3. Coordinating with the kitchen to ensure that orders are accurate and delivered promptly.

4. Maintaining a clean and organized dining room, including restocking supplies and cleaning tables.

5. Monitoring the cash register and ensuring that all transactions are accurate and recorded properly.

6. Training new servers and providing ongoing support and guidance to existing staff.

The headwaiter position requires strong leadership, communication, and organizational skills. Candidates typically have several years of experience as a server or in a similar role, and may have additional training or certifications in hospitality management. This role can be demanding, but it offers the opportunity to work in a fast-paced environment and be a key player in ensuring a positive dining experience for guests.