driftsmodell

A driftsmodell is a framework that defines how a system, organization, or service is operated on an ongoing basis. It describes the processes, capabilities, governance, roles, responsibilities, technology stack, and performance metrics required to deliver products and services.

Driftsmodeller are used across industries, such as IT, telecommunications, manufacturing, finance, and utilities, to ensure consistency, scalability, and alignment with strategy. It complements the business model by focusing on day-to-day operations and delivery capabilities rather than value proposition alone.

Core components typically include the process landscape, the technology landscape, information flows, governance and decision rights, service level commitments, risk and security controls, and the mechanisms for change, incident, and release management. It also covers supplier relationships, capacity planning, and disaster recovery.

Approaches to driftsmodell vary. Some organizations adopt centralized operating models, others use federated or product- or domain-based models. In IT, the operating model often aligns with IT service management frameworks (for example, incident and problem management, change management) and blends with agile or DevOps practices to improve speed and reliability.

Development of a driftsmodell typically follows an assessment of the current state, definition of the target operating model, and a transition plan. Key activities include stakeholder alignment, mapping of processes to roles, setting performance metrics, and designing governance structures.

Examples include a cloud-first driftsmodell for a SaaS provider focusing on automated deployment and continuous delivery, or an energy distributor with a resilient operations model that governs grid monitoring, incident response, and customer communications.