digitaliserings

Digitalisering, or digitalisation, is the process by which digital technologies are integrated into society, organizations, and services. It encompasses both digitization—the conversion of information from analogue to digital form—and the broader reconfiguration of workflows, interactions, and business models enabled by data, networks, and automated systems. The concept spans public administration, industry, education, health care, media, and everyday life, and it is often pursued at multiple levels, from government policy to individual organizations.

Common technologies involved include cloud computing, broadband connectivity, mobile devices, sensors, artificial intelligence, automation, and data analytics. Digitalisering often relies on interoperable platforms and standardized data formats to enable seamless information exchange across departments, sectors, and borders. In the public sector it can take the form of e-government services, digital IDs, and open data portals; in business, it can mean digital workflows, e-commerce, and platform-based ecosystems.

Potential benefits include increased efficiency, improved service quality, resilience, and new economic opportunities. Digitalisation can enable better decision making through data insights, enable remote or asynchronous work, and make services more accessible. However, it also raises challenges such as data privacy and security risks, the digital divide, skills shortages, and governance concerns around ownership, accountability, and interoperability.

Effective digitalisering typically requires a combination of strategic planning, change management, investment in digital skills, and governance structures that address standards, privacy, and risk. The terms digitization, digitalisation, and digital transformation are related but distinct; digitization refers to converting data to digital form, digitalisation to how digital tech changes processes, and digital transformation to comprehensive organizational change.