callerQUAL

CallerQUAL is a software solution designed to help businesses manage customer interactions and optimize their phone-based customer service. It is a type of call center software, often used by inbound call centers and outbound telemarketing operations.

The system allows for the management of multiple aspects of call center operations, including queueing, routing, and reporting. It provides tools for call center managers to monitor and analyze performance metrics, such as average handle time, first call resolution, and call abandonment rates.

CallerQUAL enables the creation ofIVR (Interactive Voice Response) menus, allowing customers to navigate through automated phone menus and reach specific departments or agents directly. The software also supports skills-based routing, where incoming calls are directed to agents with the relevant skills and expertise.

One of the key features of CallerQUAL is its integration with CRM (Customer Relationship Management) systems, enabling seamless access to customer information and history. This integration helps agents provide more personalized and informed support to customers.

CallerQUAL can be customized to meet the specific needs of individual businesses, with options for branding and customization of the user interface. Additionally, the software can be scaled to accommodate growing or fluctuating call volumes, making it a versatile solution for various business environments. Overall, CallerQUAL is a comprehensive platform for managing and optimizing customer interactions and improving overall customer service experience.