Tikkerisüsteeme
Tikkerisüsteeme, often translated as "ticketing systems" or "issue tracking systems," are software applications designed to manage and track customer requests, support issues, or any task that requires a defined workflow and resolution. These systems centralize communication and provide a structured method for handling inquiries from their inception to their completion.
The core functionality of a tikkerisüsteem involves creating individual "tickets" for each reported issue or request.
Key features commonly found in tikkerisüsteeme include automated notifications for updates, escalation rules to ensure timely