Sotuvchilar

Sotuvchilar are sales professionals who interact with customers to sell goods and services. They work in a range of retail environments, including shops, markets, kiosks, and increasingly online platforms with live chat or phone-based sales. In Uzbek, the singular is sotuvchi and the plural is sotuvchilar.

Duties typically include greeting customers, identifying needs, explaining features, demonstrating products, answering questions, and advising on suitable options. They may upsell or cross-sell, handle transactions, process payments and returns, manage stock, organize merchandise displays, and maintain records of sales and inventory. Providing courteous customer service and resolving basic problems are core responsibilities.

Skills and training commonly emphasized for sotuvchilar are strong communication and listening abilities, a customer-service mindset, solid product knowledge, and basic numeracy for handling prices and discounts. Patience and problem-solving skills are important for dealing with diverse customers. Training is usually on the job, complemented by product training and instruction on point-of-sale systems; some positions require formal courses in sales or marketing.

Work settings and hours vary, including stores, markets, or concessions, with possible flexible or weekend hours depending on the business. Compensation ranges by country and sector and may include base pay plus commissions or performance bonuses. Career progression can lead to supervisory roles, department management, or store leadership, often with additional training.

Sotuvchilar play a key role in the retail economy by delivering customer service, facilitating purchases, and providing feedback on consumer needs and product performance.