Servicekatalogeja

Servicekatalogeja refers to a structured compilation of information about the IT services offered within an organization, primarily used in the field of IT Service Management (ITSM). The term combines the German noun “Servicekatalog” (service catalog) with a suffix that denotes a specific, often localized instance or extension of the catalog concept. In practice, a servicekatalogeja serves as a master list that describes each service’s purpose, scope, and associated service levels, thereby bridging the gap between IT departments and business stakeholders.

Key characteristics of a servicekatalogeja include detailed service definitions, eligibility criteria, pricing models, and contact procedures. It typically incorporates a hierarchy that groups related services into portfolios or families and provides a standardized taxonomy for consistent classification. In many organizations, the catalog is maintained in a centralized service management platform such as ServiceNow, BMC Remedy, or Cherwell, often integrating with self‑service portals to enable end‑users to request or manage services directly.

The benefits of maintaining a servicekatalogeja are manifold. It promotes transparency, enabling stakeholders to clearly understand what services are available and what level of support they can expect. It also supports efficiency by reducing redundant inquiries and streamlining change and incident processes through pre‑defined service relationships. Additionally, a well‑structured catalog aids in governance and compliance, as it documents service ownership, audit trails, and performance metrics.

Industry guidelines, such as ITIL, recommend that a servicekatalogeja be living documentation, continuously updated to reflect evolving business requirements and technological advancements. In many large enterprises, the catalog is a key element of the Service Value System, ensuring that IT services are aligned with organizational goals and provide measurable value.