SelfServicePortals
Selfserviceportals is a term used to describe web-based interfaces that enable users to perform tasks, access information, and obtain services without direct help from support staff. They are commonly used as customer portals, employee portals, or partner portals. Typical functions include account management, product or order tracking, knowledge base access, and submitting or monitoring service requests.
Key features include account authentication and access control, self-service password reset, knowledge management, ticket creation and
Benefits commonly cited are reduced call volumes, faster issue resolution, improved user satisfaction, and lower operating
Implementation considerations cover architecture (front-end portal, API layer, and data store), security controls (encryption, authentication, MFA,