Processägareowner

Processägareowner is a term used in some organizations to denote the formally assigned owner responsible for the performance and governance of a business process. It blends the Swedish term processägare (process owner) with the English word owner, reflecting cross-language or multinational usage. The concept corresponds to the role of a process owner in process management, with emphasis on accountability for end-to-end process outcomes.

The processägareowner is typically accountable for the end-to-end performance of a process, including design, documentation, and ongoing governance. Responsibilities include owning the process scope, standards, controls, and performance metrics; ensuring the process aligns with business strategy, regulatory requirements, and risk controls; approving changes to process scope, resources, or key metrics; and maintaining up-to-date process maps, standard operating procedures, and dashboards. They may also appoint and oversee subprocess owners and coordinate improvements across functions and systems.

Scope and interactions involve collaboration with process analysts, subprocess owners, control owners, and information technology teams. The processägareowner often serves as the single point of accountability for process value, coordinating with governance bodies and ensuring continuity, knowledge transfer, and consistent implementation across the organization.

Skills and metrics emphasize strong business acumen, process thinking, stakeholder management, and change leadership. Data-driven decision-making is common, with KPIs such as cycle time, lead time, throughput, cost per unit, defect rate, and customer satisfaction tracked to assess process health and drive improvements.

In practice, the term appears in various process management frameworks (BPM, Lean, Six Sigma, ITIL). Terminology and exact responsibilities vary by organization, and some entities use the separate titles process owner and process manager instead of the combined form.