Perhotelan

Perhotelan refers to the hotel industry and related hospitality services that cater to lodging, food and beverage, and ancillary experiences for guests. It covers a range of establishments from hotels and resorts to motels, hostels, serviced apartments, and conference centers, as well as the management and operation of these properties.

Core activities include lodging operations (front desk, housekeeping, maintenance), food and beverage services (restaurants, bars, room service, banquets), and events and meetings management. Additional services include recreation and wellness facilities, laundry and support services, and security. Revenue is generated mainly through room charges, F&B, and ancillary services, with increasingly important contributions from meetings, events, and digital channels.

Business models vary from asset-heavy ownership and independent operations to asset-light arrangements such as management contracts and franchises. Distribution relies on direct bookings, online travel agencies, corporate accounts, and travel management platforms. Technology such as property management systems, revenue management, and channel management plays a significant role.

The sector is subject to regulations on safety, health, licensing, and classification, often using star ratings or category labels. Sustainability and responsible tourism, energy efficiency, and guest safety are growing priorities. The industry is influenced by broader tourism trends and economic cycles and faced disruptions from events like the COVID-19 pandemic, prompting increased emphasis on hygiene, contactless services, and flexible policies.

In Indonesia, perhotelan is a common term in education and business for the hospitality field, with specialized programs and vocational training focused on hotel management, service quality, and operations.