Palvelumme

Palvelumme is a Finnish term that functions as the public-facing label for a company’s suite of offerings. Literally meaning “our services,” it is used in corporate communications to summarize what the organization provides to customers, clients, or partners. The term is commonly employed in service catalogs, brochures, websites, and proposals to present services in a concise and customer-oriented way.

A Palvelumme description typically lists service categories (such as consulting, implementation, support, maintenance, and training), describes the scope of each service, and states delivery methods (onsite, remote, cloud-based), and typical response times. It may also include service levels, availability, and constraints, as well as pricing models (subscription, pay-per-use, or project-based).

The Palvelumme is frequently aligned with formal service-management practices. In many organizations it forms part of a broader service catalog and is linked to service-level agreements, support processes, and governance structures to ensure predictable delivery and accountability.

The content and structure of Palvelumme vary by industry and company size. It is commonly used by technology firms, telecom operators, and facilities or professional services providers, but it can apply to any organization seeking to communicate its offerings clearly.

See also: Service catalog, Service level agreement, Customer service, IT service management.