Palvelumalliin
Palvelumalliin is a Finnish term used to describe the organizational transition toward a service model in which offerings are defined as standardized, reusable services delivered to customers or internal stakeholders. The word is formed from palvelu (service) and malli (model) with the illative suffix -in, indicating movement into the service model. In practice, the concept guides how organizations design, catalog, govern, and measure services rather than individual projects or custom outputs.
A service-model approach typically includes a defined service catalog, standardized service offerings, service level agreements, clear
Applications of Palvelumalliin concepts are common in IT service management, cloud and outsourcing arrangements, and public-sector
Implementation considerations involve organizational change management, stakeholder engagement, governance and ownership mapping, data and service metadata
See also: ITIL, service catalog, service portfolio management, service-oriented architecture, governance.