Ordrestyringssystem

Ordrestyringssystem (order management system, OMS) is a software platform designed to manage the lifecycle of customer orders from order capture to fulfillment, billing, and returns. It centralizes order data and coordinates downstream processes across sales channels, warehouses, and logistics partners. While related to enterprise resource planning (ERP) and customer relationship management (CRM), an OMS focuses specifically on order orchestration rather than broader enterprise processes.

Core functionalities include multi-channel order capture, order validation and credit checks, inventory allocation and allocation across locations, pricing and discounts, workflow automation, shipping and carrier integration, invoicing and payment processing, returns and exchanges, and customer notifications. It supports rule-based routing to determine fulfillment paths and carrier selection based on service level agreements (SLAs) and cost.

Architecture can be cloud-based or on-premises, often exposed via APIs for integration with e-commerce platforms, marketplaces, ERP, warehouse management systems (WMS), and payment gateways. Modern OMS emphasize real-time data, visibility across orders and inventory, and scalability for peak demands. Data integrity and security are essential, including access controls and compliance with regulations such as the General Data Protection Regulation (GDPR).

Applications: used in retail, wholesale, e-commerce, and manufacturing environments with multi-channel sales, complex logistics, or outsourced fulfillment. It helps reduce order cycle time, improve order accuracy, optimize inventory, and provide better customer service.

Implementation considerations include process mapping, data migration, change management, and clear success metrics such as order cycle time, fill rate, and perfect order percentage. Vendors vary in depth of features and required customization; organizations should assess integration capabilities, deployment model, and total cost of ownership.