Medallia

Medallia, Inc. is a global leader in customer experience management software, founded in 2001 and headquartered in San Francisco, California. The company specializes in providing platforms that help organizations capture, analyze, and act on customer and employee feedback in real time. Its solutions aim to improve customer satisfaction, loyalty, and operational efficiency across various industries, including retail, hospitality, financial services, healthcare, and technology.

Medallia’s core technology leverages data collection from multiple touchpoints such as surveys, social media, and customer service interactions. The platform employs advanced analytics and artificial intelligence to identify trends, sentiment, and areas for improvement. This data-driven approach enables organizations to deploy targeted strategies to enhance overall experience and engagement.

The company’s offerings include Medallia Experience Cloud, a comprehensive software suite that integrates feedback management, insights, and action workflows. Its user-centric design facilitates both frontline employees and executives in making informed decisions swiftly. Medallia also offers mobile apps and integrations with other enterprise tools to streamline the feedback cycle and improve responsiveness.

Medallia went public in July 2019, listing on the New York Stock Exchange under the ticker symbol "MDLA". Over the years, it has expanded through acquisitions and partnerships, strengthening its capabilities in AI, text analytics, and industry-specific solutions.

As a pioneer in customer experience management, Medallia has garnered recognition for its innovation and market leadership. Its mission centers on helping organizations understand and improve the human experience to foster long-term loyalty and growth.

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