Leveringsmodellen

Leveringsmodellen is a framework used by organizations to plan, execute, and evaluate how products and services are delivered to customers. It encompasses delivery channels, timing, handling, and after-delivery activities, and ties logistics, IT systems, and customer service to defined service levels.

Core elements include the value proposition for delivery, channel mix (direct shipments, store pickup, third-party logistics), fulfillment processes (order capture, picking, packing, shipping), delivery scheduling (lead times, time windows, expedited options), inventory and returns handling, installation or onboarding when needed, and after-sales support. Roles and governance involve internal functions and external partners, with service-level agreements and data sharing arrangements.

Delivery models vary by approach: standard delivery, same-day or time-slot delivery, in-store or curbside pickup, drop-ship arrangements, and omni-channel fulfillment that links online and offline channels. Hybrid strategies with vendor-managed inventory, cross-docking, or subscription/delivery-as-a-service arrangements are common in modern retail and B2B services.

Performance is measured with on-time delivery, order accuracy, delivery cost per order, customer satisfaction, and return rates. Implementation typically requires mapping processes, integrating ERP, WMS and TMS systems, establishing governance, and coordinating with carriers and suppliers. Change management and risk assessment, especially for last-mile disruption and regulatory constraints, are important.

In practice, leveringsmodellen must balance speed, cost, reliability and sustainability, while accommodating regional differences in infrastructure and customer expectations. The term is widely used in Scandinavian business literature to describe how organizations structure and optimize the delivery of their offerings.