Kvalitetsspørsmål

Kvalitetsspørsmål is a Norwegian term used to describe a set of questions designed to assess the quality of a product, service, process or outcome. The questions are aligned with quality criteria such as accuracy, reliability, usability, timeliness, compliance, and value for users, and they can be applied in planning, execution, verification and improvement phases of work.

The purpose of kvalitetsspørsmål is to identify gaps, verify requirements, and drive improvements. They are used across domains such as manufacturing, healthcare, education, information technology, and public administration to support audits, evaluations, and continuous improvement cycles. By answering these questions, teams can determine whether activities deliver intended results and whether data and processes meet quality expectations.

Constructing effective kvalitetsspørsmål involves deriving them from stated quality objectives and stakeholder requirements. Good questions are clear, observable, and answerable with verifiable evidence. They should be neutral and avoid leading language, while remaining applicable to the scope. Questions can be open-ended to explore causes and effects or closed-ended to facilitate measurement and scoring.

Examples of relevant questions cover compliance with standards, adequacy of process controls, performance against service levels, accuracy of data, user satisfaction, and risk exposure. In audits and evaluations, responses to these questions guide further investigation, root cause analysis, and corrective actions.

Kvalitetsspørsmål are often part of broader quality management systems and assessment instruments, such as checklists, audit protocols, and performance dashboards. They serve as a practical tool to monitor, evaluate, and improve quality over time.