Kvalitetarstjórnun

Kvalitetarstjórnun is a Norwegian term that translates to quality management. It encompasses the activities and processes an organization undertakes to ensure that its products, services, and processes meet specified requirements and customer expectations. This involves a systematic approach to planning, controlling, and improving the quality of all aspects of an organization's operations.

The core principles of kvalitetarstjórnun often align with internationally recognized quality management standards, such as ISO 9001. These principles typically include a strong customer focus, leadership commitment, engagement of people, process approach, improvement, evidence-based decision making, and relationship management. By adhering to these principles, organizations aim to enhance customer satisfaction, streamline operations, reduce waste, and achieve consistent quality.

Key activities within kvalitetarstjórnun include defining quality policies and objectives, establishing quality control measures, conducting quality assurance activities, and implementing continuous improvement initiatives. Quality control involves inspecting products or services to identify defects, while quality assurance focuses on preventing defects by ensuring that processes are effective. Continuous improvement is a fundamental aspect, where organizations regularly review their performance and seek ways to enhance their quality management system. Ultimately, effective kvalitetarstjórnun contributes to an organization's overall success and competitiveness.