InfoSchalter
InfoSchalter is a term used in German-speaking regions to designate an information desk or information point within a facility or organization. It describes a location or service where visitors can obtain guidance, directions, and help with questions about available services, events, schedules, or procedures. The concept covers both traditional staffed counters and digital or hybrid formats that direct users to the appropriate resource.
Typical functions of an InfoSchalter include answering inquiries, providing maps or timetables, assisting with form completion
InfoSchalter are commonly found in public administrations, transportation hubs, museums, libraries, hospitals, universities, and large event
Critically, the effectiveness of an InfoSchalter depends on staff training, information accuracy, and integration with backend