Ihelps

Ihelps is a cloud-based customer support platform that combines a knowledge base, ticketing system, and AI-assisted tools to help organizations deliver assistance to users. The service is designed for small to mid-sized businesses and can be deployed across web, mobile, and embedded help centers.

Ihelps was developed by Ihelps Ltd., founded in 2012 and headquartered in London. The product was first released in 2013, with subsequent updates adding live chat, automation, and integrations with common business software. It is offered as a software-as-a-service (SaaS) solution with a subscription model.

Key features include a content management system for knowledge articles, a ticketing module, live chat, AI-powered chatbots, guided help flows, analytics dashboards, and APIs for integration with CRM and messaging platforms. The platform emphasizes self-service, agent-assisted workflows, and customizable user interfaces.

Ihelps operates as a multi-tenant cloud service with role-based access control, data encryption at rest and in transit, and compliance with privacy standards such as GDPR. It supports localization, role permissions, and audit logs for enterprise deployments.

The product has been adopted by a range of businesses across e-commerce, software, and services sectors. Reviewers highlight ease of setup and an intuitive editor for knowledge bases, while critics note pricing and occasional limits in the AI response quality for complex inquiries.

Ihelps is part of the broader category of help desk software and knowledge management systems, serving as a central hub for customer support and self-help resources.