ITProzesslandschaften

ITProzesslandschaften refer to the structured arrangement of IT processes within an organization. They provide a holistic view of how IT services are planned, delivered, and managed, aligning technical activities with business objectives. An IT process landscape typically includes core processes such as Service Management, Change Management, Incident Management, and problem resolution, alongside supporting processes like configuration management, release management, and capacity planning.

The purpose of mapping an IT process landscape is to improve governance, ensure compliance, and identify redundancies. By visualising all processes and their interdependencies, organisations can standardise procedures, automate repetitive tasks, and optimise resource allocation. Frameworks such as ITIL, ISO 20000, or COBIT are often used as reference models for designing landscapes, providing best‑practice guidelines and performance metrics.

Key benefits include enhanced transparency across departments, better risk management, and more efficient use of IT assets. Challenges arise from the complexity of integrating legacy systems, maintaining up‑to‑date documentation, and ensuring stakeholder engagement throughout the change cycle.

In practice, organisations build an IT process landscape in stages: discovery of existing processes, classification into functional categories, mapping of workflow and information flows, and continuous refinement through pilot projects or process audits. The resulting landscape serves as a blueprint for process improvement initiatives and supports strategic IT planning, thereby fostering a more resilient and adaptive IT environment.