ITILbasierte

ITILbasierte refers to IT service management practices, processes, and governance that are aligned with the ITIL framework. In German-speaking IT environments, the term signals that an organization designs and operates its IT services in accordance with ITIL principles to improve service delivery and support.

With ITIL 4, the framework emphasizes value co-creation, a service value system, and a service value chain. An ITILbasierte approach selects and adapts ITIL practices to fit the specific context of the organization, focusing on end-to-end service delivery, collaboration across IT and business units, and continual improvement rather than rigid adherence to every process.

Common ITILbasierte practices include incident management, problem management, change enablement (governance of changes), release management, service request management, service level management, configuration management (often via a CMDB), knowledge management, capacity and availability management, IT service continuity management, and supplier management. The emphasis is on how these practices interact to create value for users and the business.

Implementation generally starts with a baseline assessment, gap analysis, and the design of process definitions, roles, and metrics. Supporting tools such as service catalogs and a CMDB enhance visibility, governance, and control. Benefits of a ITILbasierte approach include improved service quality, consistency, clearer responsibilities, and better alignment with business objectives. Potential challenges involve the cost of adoption, the need for training and change management, and sustaining continuous improvement in a dynamic IT environment.