Helhedsproces

Helhedsproces is a management approach that treats an organization’s activities as an integrated system rather than as isolated tasks. The aim is to align people, processes, and technology with strategic goals, and to involve stakeholders and end users in design and decision-making to improve overall performance.

Key principles include system thinking, an end-to-end perspective, and cross-functional collaboration. The approach emphasizes clear governance with defined ownership, continuous learning and improvement, and data-driven decision-making. Transparency and regular reviews are common features to ensure alignment across units.

Typical phases include mapping the current end-to-end process, designing a desired future state, and coordinating resources and governance for implementation. After changes are enacted, performance is monitored and the process is continuously refined. Common tools include process mapping, value stream analysis, service design methods, and dashboards that track key indicators.

Benefits of a helhedsproces often include increased efficiency, a better user experience, reduced handoffs and delays, and more coherent service delivery. It can also improve risk management and change readiness by providing a clear, shared view of how activities connect. Challenges can involve managing complexity, coordinating across departments, overcoming change resistance, and integrating data and systems.

Contexts where helhedsproces is applied include public administration, service design, healthcare, IT and digital transformation, and supply chains. It is typically used when organizations seek to break down silos and create seamless flows that deliver value to users and stakeholders.