Feedbackkvalitet

Feedbackkvalitet is a term used in Norwegian to describe the usefulness and impact of feedback in guiding learning and performance. High-quality feedback helps the recipient understand current performance, identify gaps, and outline concrete steps for improvement. It is distinguished from vague, generic, or purely evaluative comments by its specificity, relevance to goals, and actionable guidance.

Key dimensions include timeliness, specificity, actionability, relevance to goals, credibility, balance between strengths and areas for improvement, clarity, and the availability of follow-up. Delivery style matters as well, with a respectful tone and sensitivity to the recipient’s context.

Contexts span education, where teachers give feedback on assignments; workplaces, where managers review performance; and product or service development, where user feedback informs changes. Measurement can rely on structured rubrics, surveys, and text analysis of comments, focusing on usefulness, understandability, and likelihood of guiding action.

To improve feedbackkvalitet, providers should describe observed behavior, cite evidence, articulate concrete actions, propose achievable deadlines, and invite questions. Recipients benefit from seeking clarifications, requesting concrete examples, and setting measurable goals with follow-up plans.

Common challenges include cognitive biases, defensiveness, misaligned expectations, time pressures, and cultural or hierarchical factors. Addressing these requires training for providers, clear standards, feedback templates, and a culture that values ongoing, constructive dialogue.

See also: feedback; performance feedback; learning analytics.