FeedbackItems
FeedbackItems are discrete records used to capture input from users or stakeholders within a system that manages feedback, issues, and feature requests. They function as the central units in a feedback management workflow, documenting problems, suggestions, questions, or appreciation and guiding subsequent actions. Each item typically carries an identifier, a timestamp, an author (which may be anonymous), the textual content, a category or type (for example bug report, feature request, usability issue, or general comment), a priority or severity, a status (such as new, open, in-progress, resolved, or ignored), and a link to the related entity like a product module or specific feature. Additional metadata may include environment details, device, app version, and attachments such as screenshots or logs.
Workflow and lifecycle processes include creation, triage, assignment, resolution, and closure. FeedbackItems can trigger tasks in
Data governance considerations address privacy, PII handling, retention policies, and access controls. Anonymization and data minimization
See also: Feedback management, Issue tracking, User feedback. Example: a bug report item is created, assigned