FeedbackItems

FeedbackItems are discrete records used to capture input from users or stakeholders within a system that manages feedback, issues, and feature requests. They function as the central units in a feedback management workflow, documenting problems, suggestions, questions, or appreciation and guiding subsequent actions. Each item typically carries an identifier, a timestamp, an author (which may be anonymous), the textual content, a category or type (for example bug report, feature request, usability issue, or general comment), a priority or severity, a status (such as new, open, in-progress, resolved, or ignored), and a link to the related entity like a product module or specific feature. Additional metadata may include environment details, device, app version, and attachments such as screenshots or logs.

Workflow and lifecycle processes include creation, triage, assignment, resolution, and closure. FeedbackItems can trigger tasks in ticketing or development systems and are often presented in dashboards for analytics. Common analytics cover distribution by type, sentiment, source, and response times, helping teams measure throughput and quality of responses.

Data governance considerations address privacy, PII handling, retention policies, and access controls. Anonymization and data minimization practices may be applied to sensitive information, in line with regulatory requirements. In practice, FeedbackItems are distinct from surveys or product reviews, as they are typically part of an ongoing stream that can be routed to appropriate teams and linked to concrete work items.

See also: Feedback management, Issue tracking, User feedback. Example: a bug report item is created, assigned to engineering, moved to in-progress, and later closed after resolution.