Fallakten

Fallakten are case files used by public authorities, social services, health institutions and other organizations to document all information related to a specific case or client. They aim to provide a complete, auditable record of the interactions, decisions and outcomes associated with a matter.

A Fallakte typically contains identification data (name, date of birth, address), a case history, relevant documents and forms, statements and notes from case workers, decisions or approvals, correspondences, and a log of deadlines, tasks and communications. The exact contents vary by sector—social welfare, healthcare, policing or judiciary—yet the common purpose is to assemble all material relating to the case in one file to support continuity of care and consistent decision making.

Management of Fallakten involves assigned case managers or teams who curate the file, ensure updates are recorded, and safeguard the information against loss or unauthorized access. Historically many institutions used physical files, but digital case management systems are increasingly standard, improving searchability, version control and cross-department collaboration.

Data protection and privacy are central to Fallakten. Access is restricted to authorized personnel, with strong controls, audit trails and secure storage. Personal data must be processed lawfully and retained only as long as necessary; permissions for clients to access their own records are typically provided under data protection laws such as the GDPR (DSGVO) and corresponding national regulations. Destruction or anonymization of records follows statutory retention periods and institutional policies to balance transparency, service quality and privacy.