Clientreported

Clientreported is a term used to describe information, feedback, or outcomes that are reported directly by clients or end users rather than being observed or measured by professionals. It emphasizes the client’s perspective and experiences and is used across multiple fields to capture subjective data.

In healthcare and social services, client-reported outcomes or feedback are collected to assess aspects such as satisfaction, symptoms, functioning, or quality of life from the client’s viewpoint. In these contexts, clientreported data can complement clinician- or administrator-reported information, helping to inform care planning, service design, and policy decisions. In software, IT, and customer service, clientreported data commonly refers to feedback, bug reports, or feature requests submitted by clients or customers and stored in issue trackers, analytics platforms, or customer relationship management systems. In research and market contexts, clientreported data may be gathered through surveys, interviews, or feedback forms to understand user needs, preferences, and experiences.

Advantages of clientreported data include direct insight into user experiences and timely capture of issues as perceived by clients. Limitations include potential biases, varying interpretations, and gaps in completeness or reliability. Proper collection requires clear instruments, privacy protections, informed consent where appropriate, and methods to mitigate bias, such as triangulation with other data sources.

The term is often used interchangeably with client-reported, client-reported outcomes, or client-reported feedback, though some domains prefer hyphenated forms like client-reported. Related concepts include patient-reported outcomes, user feedback, and customer-reported data.